HOP’s Outreach Reference Manual is a comprehensive reference for outreach programs to improve program effectiveness and sustainability. Tackling such topics as cultural competency, health education, recruitment and retention, needs assessment, planning, and evaluation, the variety of information included is not just relevant for outreach staff, but for everyone working to improve access in the community.

Outreach Reference Manual 3rd Edition

HOP is continually updating and creating new chapter for the Outreach Reference Manual. While the original manual was geared specifically toward farmworker health outreach programs, HOP’s new Outreach Reference Manual chapters provide direction for how to most effectively use outreach to increase access to and utilization of comprehensive primary health care services across many underserved communities.

Program Planning and Evaluation Chapter

Planning and evaluation are key to effective, efficient outreach programs. This chapter guides readers through participatory planning methodologies and the development of three key frameworks: 1) a logic model that articulates what the program’s impact will be, 2) a work plan that outlines how the program will achieve that impact, and 3) an evaluation plan that outlines how the program will evaluate if it was successful.

Authors: Diana Lieu, Alexis Wielunski


Clinical Outreach Chapter

Clinical outreach is defined as the coordination and provision of clinical services in an outreach setting. It is an approach to meet individuals and communities where they are and to extend care in settings that best fit their needs and the context of their lives. The purpose of this chapter is to support health centers by providing a practical framework and guidance on undertaking clinical outreach efforts. It explores the different facets of clinical outreach and how it can be planned and implemented.

Authors: Liam Spurgeon, Sonia Lee


The Role of Outreach in Care Coordination Chapter  newicongreen

Underlying many new models of care is the concept of care coordination, which emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes as well as reduce the cost of health care. The purpose of this chapter is to support health centers with improving or expanding their care coordination efforts. This chapter makes the case for integrating outreach workers into care coordination teams and shares examples of how health centers can accomplish this.

Authors: Diana Lieu, Edith Hernandez


Outreach Reference Manual 2nd Edition

Health Outreach Partner’s 2nd Edition Outreach Reference Manual is a comprehensive reference for farmworker outreach programs and outreach staff. Topics include understanding farmworkers, maximizing resources, hiring an outreach team, retaining an outreach team, conducting a farmworker needs assessment, health education fundamentals, and many more.